I wanted to subscribe to Search Premium yesterday. My payments were denied. I tried different credit/debit cards which Stripe all didn’t like, but didn’t tell me why. There was no payment-denied notification in my online banking, so I assume it didn’t even get there.
I created a ticket but didn’t get any feedback that the ticket has actually been created or is being processed or anything. So no idea if the ticket actually made it through.
In the evening I tried again from a different computer, where it did accept my debit card. So I logged in on three browsers which went fine. Today I wanted to login on the PC I tried to register from yesterday and got presented with the “a previous payment did not complete” message. Yet I see the successful payment on my online banking. So I did pay. And my account was shown as premium yesterday.
I am still logged into search premium on the three browsers I logged in yesterday, but also when I go to the account page on these browsers, my status is no longer shown as premium but as “payment incomplete”. Trying to complete the payment again (hoping that I won’t be billed twice) my card gets denied again.
I just want to pay you! This feels so weird.
Also that login process back and forth with email links is SUCH a pain. Why not use the typical username+password+TOTP pair?