Subject: Unauthorized Charge for Brave VPN Trial

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Subject: Unauthorized Charge for Brave VPN Trial

Dear Brave Support Team,

I recently signed up for the Brave VPN free trial, which was advertised as free for 7 days. However, I was immediately charged €10 without any prior warning. This is misleading, as I expected to have the chance to try the service before being billed.

I kindly request a refund of the €10 that was wrongly deducted from my account. Additionally, please clarify why the charge was applied instantly despite the 7-day free trial offer.

I appreciate your prompt response and assistance in resolving this matter.

Best regards,

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Hello! If you haven’t already, please submit a request to us below and we can take a look. Thanks!

https://support.brave.com/hc/en-us/requests/new?ticket_form_id=1900000382047

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Hello @Shizogamer - I’d be happy to assist! If you’re able to submit an inquiry via our Help Desk here, this will enable us to further look into the matter. When writing in, please include the email address used to initiate your subscription and we’ll be able to look it up in our systems.

Many thanks, and looking forward to hearing from you!

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