Have something like duckduckgo’s feedback* button to make it easy and obvious to provide feedback. The Brave icon that opens the Brave Shield’s Panel might just as well be such a feedback icon – relegating the brave sheilds panel to the dropdown menu. When people are having difficulty, the last thing they need is more difficulty in providing feedback about the difficulty they are having.
What I mean, specifically, is that the Brave ‘…’ menu -> Help -> Submit feedback is inadequate for 3 reasons:
- It is hidden so first time users are just going to abandon Brave if they have trouble.
- If you find it, it takes you to the "“community.brave.com” site which then demands they jump through a bunch of hoops to provide feedback including requiring humans to do stuff that should be automated such as providing the about:brave information along with the feedback.
- The kind of feedback provided by new users is likely going to be the kind of thing they won’t want published and is frequently being offered out of the kindness of their hearts – not because they’re desperate to achieve anonymity in web browsing. Treat them accordingly.
*I would actually suggest making it even easier for them to provide feedback than duckduckgo since duckduckgo’s feedback makes you categorize your feedback before providing it. The content of the feedback will have keywords. Get them to type in their frustrations – or even permit voice input – first. Automate review of such feedback with AI techniques – because there will be a lot of it that is worthless. It’s basically classification/rating problem that can likely be trained with a modest amount of human supervision.
Only once you’ve gotten the critical feedback, you might then request very politely (ie: don’t grab control of their browser preventing them from getting on with their day) additional inputs.
The last thing market research needs is for new users to “fail silently”.