Strange result after download from website

Your Explanation of Benefits is currently unavailable. Please try again later. ValidatePdfOwnership validation is failed. (errcode: 5)

??? VALIDATION IS FAILED … is that supposed to mean something to a browser user? Does it mean anything to a developer?

BACKGROUND: I downloaded five pdf files from my health provider. Four worked, the fifth got this message. Means absolutely nothing to this IT veteran!

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