When you messaged them, did you send you wallet payment id found at brave://rewards-internals? Do not post your wallet id! Support staff need that information to troubleshoot your problem.
Post-May payout, support staff have requested you submit a request using different titles for Uphold, Gemini, and Unverified Wallet requests. You will have to submit your wallet payment id in that request as well as other information. Be as detailed as possible. I posted the Uphold request below in case you haven’t yet submitted one.
From previous topics, support staff have said that requests are put in a queue and support staff work on the requests in the order received. If you have already submitted a request, it may be a while until they get to your ticket. I think they notify you via email once a request has been fixed or if they need additional information.
Thanks for reply and that link. I have messaged them everything they need they looked into it, said to me to update Brave but it was already latest version. Then he sent me link to 2nd link I posted here which should be fix for this issue, it did not help me in the end. Then radio silent. …
If you submitted a request without a wallet id, then you need to resubmit the request making sure you provide all the information requested. If you have any questions when filling out the form, just ask another community member for help. Lots of veterans in the community who help other community members. I’m a newbie but will be glad to help if I can.
It can take a while after you submit a request for support to troubleshoot your issue and they usually do not contact you at all with updates. Give it a week or so and then send a request for an update. You probably still won’t get a response but it will give them a heads up that your issue is still outstanding. Keeping my fingers crossed for you! Take care.