Still missing Brave Ads payout for August

This is an ongoing issue from Brave Ads payout shows As complete but I never received rewards - Still Unresolved

Briefly describe your issue:
Still have received rewards payouts from August
What Operating System and Brave version are you using (Menu --> About Brave)?

Is your browser wallet currently verified? (yes/no)
Yes
What date did you verify your wallet?
Sometime in June 2021
Have you been able to successfully receive payments in the past?
Yes
Are you using a VPN? (yes/no)
Always - my router has a buildint VPN and is always on
Are you in a supported region (see here for list of supported regions)?
yes
Does your device pass the SafteyNet check (Android only)?
Does not apply (Non Android)
Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
yes

1 Like

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!

1 Like

Hello,

I have provided this infrmation in previous tickets which have been closed but unresolved, you helped me iun unflagging my account but I still do not have my rewards for August

I am inserting the the information previously provided:

Please note I a desktop and laptop both linked to the same wallet and both are linked to my Uphold wallet for Brave Rewards deposits

Desktop:

Wallet info

Key info seed: Valid

Wallet payment ID: 39163388-bff7-43b3-9c30-f6ca50b4146b

Wallet created: 07/16/2021, 11:58:05 AM

Balance info

Total balance 0 BAT

bitFlyer Wallet: 0 BAT

Rewards BAT: 0 BAT

Gemini Wallet: 0 BAT

Uphold Wallet: 0 BAT

External wallet info

Wallet status: Verified

Wallet address: 40d2ca09-7a7e-4339-92ae-0dd74bf08f95

Custodian: Uphold

Custodian member ID: 07d547ba-7820-4f5e-8305-66d080cfae57

Hide quoted text

Laptop:

Wallet info

Key info seed: Valid

Wallet payment ID: 51444ab9-6039-4b1c-a4ba-d1be03fffdc0

Wallet created: 07/12/2021, 06:34:58 PM

Balance info

Total balance 0 BAT

bitFlyer Wallet: 0 BAT

Rewards BAT: 0 BAT

Gemini Wallet: 0 BAT

Uphold Wallet: 0 BAT

External wallet info

Wallet status: Verified

Wallet address: 40d2ca09-7a7e-4339-92ae-0dd74bf08f95

Custodian: Uphold

Custodian member ID: 07d547ba-7820-4f5e-8305-66d080cfae57

https://community.brave.com/t/brave-ads-payout-shows-as-complete-but-i-never-received-rewards/282724/5?u=fjp

https://community.brave.com/t/brave-ads-payout-shows-as-complete-but-i-never-received-rewards/282724/2?u=fjp

https://community.brave.com/t/brave-ads-payout-shows-as-complete-but-i-never-received-rewards/282724/5?u=fjp

https://community.brave.com/t/brave-ads-payout-shows-as-complete-but-i-never-received-rewards/282724/11?u=fjp

Blockquote

I removed the flag 6 days ago. The next payment is October 7th.

I understand that and I appreciate it, I don’t think you are understanding my question, I am looking for the payout that I was supposed to have received on 9/7, are you telling me that on 10/7 I am going to get both August’s and September’s payout combined?

Thank you

If you don’t receive both let me know and I’ll handle manually. Thanks.

1 Like

This is the only way to generate bar with the browser?

Sorry for the bther once again, but the status shows as complete and once again, I did not receive any of the rewards for the 2nd month in a row, so I am now missing rewards from August and September. You offered to add them manually if I did not receive them again
image

Thank you

@steeven - still have not received rewards payout, this is the 2nd month in a row, you kidnly offered to add manually if it failed again.

Thank you

Did you received your first month’s payout?

Who dosnt have troubles with payments…Before sync chain 2.0 there was even worse cause of issues with sync and payments,at least most issues been fixed but to resolve a payments issues is needed a 5.0 sync to fix most of em. Invisible ads,not receiving payments unlinking devices and month by month it’s even worse

I received only the 1st month then nothing since

Hi @FJP, please see our DM. Thank you.