Still encountering unwanted pop-up ads on Android? Here's how you can help

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Referring to this issue here:
https://community.brave.com/t/how-do-i-stop-brave-pop-up-ads/27071?u=mattches

We offer our sincerest apologies for what you are experiencing. It is definitely not what we are intending. Thank you for reporting the issue directly to us. We have received similar reports over the past few months. This is an issue with Google’s ad delivery in Android applications.

There are several apps released by developers that are displaying ads in conditions that violate Google policy. Google has already released one software patch that worked for awhile, and is working with us to resolve the issue. One is a QR code reader, another is called iCompass. This app may only show up in your Settings app list and my not be visible on your home screen. If you have these on your phone they can be disabled or uninstalled from your apps manager list in your phone Settings.

While Google works to resolve the larger issue, there ere are two things we can do to help for your particular case:

  1. If you know the app that was running when the ad displayed, that info would be really helpful for us to know. If you’re not sure, that’s OK too. We’re able to report the abusive apps to Google, and exclude them from running our ads, but there are some cases where users are not sure what app the ads are launching from.

  2. If you are able to let us know the city and state you were in when you observed the disruptive behavior with the ad, we can quickly exclude that location. Excluding the location will resolve the issue with our ads displaying in this unintended way.

For anyone who wants to help, please send the aforementioned information to [email protected], with the subject Google Ads Information.

That said, given that the larger issue is with problematic apps abusing Google’s system, we can’t prevent ads from other advertisers from behaving the same way. We can at least prevent ads from Brave displaying this way by having the city/state to exclude, and can assist by reporting the bad apps to Google.

Regards and thanks for your assistance,

The Brave Support Team

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