There . . . are several articles and links to Brave Rewards etc.
One of the pieces of info - there - is in bold / enlarged print – quote:
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The following, might have info that will assist you.
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The next piece after that, being a source for the Brave Support template that applies to your situation.
And, Brave Support needs you to present your issue in a detailed and organized manner – in accordance with the template for reporting issues such as yours.