The AI search summary presented a scam travel company phone number as the contact for United Airlines customer service. https://www.bbb.org/us/tx/houston/profile/travel-agency/fly-vault-travels-0915-90065162/customer-reviews
I called to change a flight, was charged CAD~$2,000 and no service was provided. Are there any guard rails for known scam companies?
@dansoloist,
Thank you for informing us about this — I’ve reached out to our Search team to let them know about this. Hope to have more information for you soon.
@dansoloist,
Can you please tell me what the query you used was when the response with the scam website was given?
Hi Mattches,
Sorry about the delay.
Here’s a grab of the query (https://search.brave.com/search?q=ottawa+airport+united+customer+service&source=desktop&summary=1&conversation=4289ab22762041e29046cc):
The fraudulent information ( Phone Number: 800-864-8331) was in the AI summary. It looks like the information was scraped from here (and several other locations shown in the sources list:
Searching the fraudulent number produces these results where the first result is that it is a fraudulent number:
