Saved passwords gone

Browser Support Desktop Support
,
1

I had to force a restart on my laptop after it froze and when I came back I was logged off from all of my accounts and all of my saved Passwords are gone. My bookmarks are intact tho. Is there any way to get them back?

2

Can someone please help, I really need the passwords back.

3
4

3 posts were split to a new topic: Passwords not showing from CSV

5

If saved passwords and all aren’t showing, then either:

  1. You deleted them. This can happen if using some 3rd party cleaning like CCleaner, Avast Cleaner, etc. Or if you went to do Delete Browsing Data and accidentally checked off the saved logins section.

  2. You’re on a new profile. I doubt this is the case but occasionally have seen people who accidentally switched to a second profile and didn’t notice. So figured it’s good to share.

  3. You had something occur on your OS where you lost access to your “safe storage” or it change the “key” so to speak for it. For more information on this, you may want to see the official article at https://support.brave.com/hc/en-us/articles/29808985123085-Sensitive-data-storage where they try to touch on how this can happen.
    .
    Unfortunately, if you did #1 or #3 then there’s not really any way to recover things except if it may let you do a system restore or something. If you had been using sync or exported your passwords somewhere as a backup, then you may have it there. But that’s about the limit.

7

I haven’t cleared my browser history in weeks and I only ever use one profile. My Autofills for words and such are still the same as they were I just understand how come the Passwords can be gone. I checked the Login Data and every username and site link is there along with a mess of gibberish so wouldn’t that mean that it’s still in here somewhere?

8

@ToastyToasty correct. It means your issue is around what I linked to. The simpler version of stating it is that Brave uses our OS login credentials to encrypt passwords. These credentials and the way it’s handled on the OS is called a keyring or safe storage.

If something happens to change this, then the “key” to unencrypt the data is lost. It sounds like whatever happened on your laptop where you did the force restart and all somehow corrupted or changed this.

Or, to quote from an older topic:

I’ll repeat that link from earlier in case you didn’t catch it. Instead of leaving it as text, I’ll do it separate. Sensitive Data Storage, this is referencing OSCrypt and all:

9

And all of the quotes or links, I guess it’s a lot of information just to say you’re probably out of luck. There’s not really many steps to offer or anything. If you had the info synced, should be able to have it that way. Otherwise would have to rely on a backup if you had done an Export Passwords or anything.

I wish I had better news on things to try, but supposedly not anything available. People used to refer to some databases that could try to get through the encryption, but those have been said not to work anymore.