Update for 08/02/2022 5:55pm EDT
Just brought things up on the Community Call. They are acknowledging the issue and saying will be working on it. As usual, they will need more logs and details. I’ve emphasized how this has been ongoing, with some Users experiencing issues for 6+ months.
What they need you to do do:
To submit your logs to us, please follow these instructions :
Enable Brave Rewards Verbose logginginside of
brave://flags. (Relaunch if prompted)
- (If Verbose Logging was already on, please restart your browser)
- Go to
brave://rewards-internalsand click on Logs
- Now use the browser, ideally for ~30 minutes, as you normally would.
- Return to the logs page and hit the
- Download your logs.
- Fill out the form on this page and submit the logs → https://upload-support.brave.com/rewards (note that we’re only interested in your Rewards logs — you do not need to provide the Rewards DB information).
- Submit a support ticket include the case number in
Descriptionalong with a description of rollover issues.
From there, information should be forwarded to teams to work on it. I know for some of you, this isn’t your “first rodeo” and it’s going to be frustrating. But try to work through it once more and hopefully they can put a bigger emphasis on it, at least keeping in touch with everyone who submits tickets.
So call has been done and info provided to you above. However, anyone still having issues and willing to respond with info, go ahead and post the info below .
Hey all! Huge favor to ask. I want to try to compile some info, hopefully quite a bit within the next 14 hours (so before like 4pm EDT). I want to know everyone who is seeing rollover BAT this month. Also share and encourage anyone you know experiencing the issue to comment here.
Please limit posts/comments on this to the following:
Screenshot of your rollover
How many months you’ve been experiencing the issue
Which OS you’re using
Which version of Brave you’re using
Have you submitted tickets for this issue in the past?
I’m really hoping we can get a LOT of responses here with that information, to which I’m going to bring up to Luke, Jimmy, and others from Brave. Do a favor and don’t use this Topic to argue with each other or stray to other topics. Just share the above info. If you want to talk on other stuff, please go to another Topic. The more simple and streamlined this can be, the more helpful it should be in getting answers.
Thanks for your time. And please be sure to share this around with anyone you see on Reddit or other places where there are complaints.