Rewards not received April and next payment date in August

Hello,
I didn’t receive the rewards from April on May’s payout. Then the next payment date switch to July 6th instead of June 6th for the rewards of May.
On June 6th, I didn’t receive rewards for May and the next Payment date was updated to August 6th. The estimated rewards pending is increasing as I get ads but the next payment date is getting reach.
I saw similar posts but without answers.
Hope someone can help with this matter.

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Hello!
Some times they take time to respond but have you ever tried to talk to them before?

Yes I did contact them already.

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Before April, did you received any rewards?

Yes I was receiving rewards before…

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ok I guess the one for April expired if they took more than three months unattendant.

Could be but the Estimated rewards pending was not reseted. The most annoying part is that the next payment is in August 6th and it will be updated to September 6th during the next payment period.

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I see, are sure you are still getting some monthly ads? Am saying this because the migratory of the ads has a very powerful impact on estimated rewards, not unless right now you no longer get any ads…

Yes yes I do receive ads :slight_smile:

Other than @steeven, Do you know the people I can tag?

Thank you for reporting! Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)
  • Your OS and Brave version (first three lines in brave://version)
  • A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!