Reward Error: Different Account

Brave Rewards Rewards Support
,
1

Briefly describe your issue:
My old Uphold account got deleted, and now I have a new. I verified my new account and tried to connect it with my devices, but I got this error:

Error Message
Error Message921×277 13.5 KB

What Operating System and Brave version are you using (Menu --> About Brave)?
Android 13: 1.47.188
Linux Manjaro: 1.47.186
Windows 11: latest
Windows 10: latest

Is your Brave Rewards Profile currently verified? (yes/no)
-

What date did you connect a your Brave Rewards Profile?
-

Have you been able to successfully receive payments in the past?
Yes

Are you using a VPN? (yes/no)
No

Are you in a supported region (see here for list of supported regions)?
Yes

Does your device pass the SafteyNet check (Android only)?
Yes

Have you manually turned off Auto-contribute on all of your devices?
Yes

2

I just found this post. It says I should reach out to @Mattches

I know that I could just reset my rewards, but I have about 20 BAT on all my devices and if possible, I would like to keep them

3

Hello,
Could you please submit the information surrounding your issue to our Rewards Support form. From there we can provide further assistance and investigate your case.

Thank you!

1 Like
4

Hello @Mattches,
I just created a ticket (178677)

2 Likes
5

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