Retaining Users By Introducing Necessary Behaviors


#1

One thought from an experience pov… I’ve noticed a handful of comments on reddit and here re: issues with parts of the page not loading and user frustration with not knowing what to do to troubleshoot.

The answer always seem to be - did you try shutting off the shields? If even this group can’t figure out to shut off the shields when something doesn’t load (myself included) then… how might we help a user discover this is the behavior that is necessary from time to time?

I believe this is one the current greatest risks to user retention (if a browser won’t load the content on the page the user wants to see that’s a HUGE problem…). Sure innovators and early adopters will persevere and find a solution - but the early majority might find this unexpected behavior to be too much friction and revert back to Chrome(or, gasp! IE… jk).

I’m a UX Researcher, not a designer. Having said that I’ll throw out a solution for fun. One idea to consider is that you might be able to work from your existing component stack to deliver a notification to check shields whenever the browser blocks content it is uncertain it should have. This notification could have a dismiss forever option, but would at least introduce the behavior of need to lower shields from time to time to the user.

Thanks for considering!


#2

Hi there, if you have some ideas, please drop by https://github.com/brave/browser-laptop/issues/2965 and leave them there :slight_smile: thanks!


#3

Thanks @suguru !

I’m more than happy to begin posting on github rather than rocket.chat or this community board!

Any suggestion on which repositiory makes most sense to post to? Also, should I be tagging anyone? I’ve worked on multiple posts at this point and I want to seamlessly insert whatever may be helpful in informing the team within existing structures.

Thanks!
Newest post: Communicating Compelling Value for Users during their 1st interactions


#4

If you are interested in suggesting something on the usability / design, please have a look at this list and see if there are several issues on which the topic you wanted to discuss are already being discussed:

https://github.com/brave/browser-laptop/issues?utf8=✓&q=is%3Aissue%20is%3Aopen%20label%3Adesign

thanks!


#5

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