Reset Windows and lost all my brave rewards, I have the old payment id

Briefly describe your issue:

Hi, I had to re-install Windows 10, that deleted all my apps. I lost my rewards.

I was able to find the old Brave install in the Windows.old folder and I have the original payment id. Can you please help me to restore my rewards?

What Operating System and Brave version are you using (Menu --> About Brave)? Windows 10

Is your browser wallet currently verified? (yes/no) No

What date did you verify your wallet? N/A

Have you been able to successfully receive payments in the past? Yes

Are you using a VPN? (yes/no) No

Are you in a supported region (see here for list of supported regions)? Yes

Does your device pass the SafteyNet check (Android only)?

Have you manually turned off Auto-contribute on all of your devices linked to Uphold?? N/A

Yea I just upgraded Brave and lost everything, can’t even claim previous months rewards starting to feel like this “feature” is some sort of shill.

EDIT: I just noticed the banner on top of this site, this doesnt help with loosing all previous rewards and I have a lot of ads popping up, it’s kind of annoying and wouldn’t put up with it if I knew it was pointless.

Please remove your reply. My topic is very specific. Create your own topic


No … you do understand how public help forums work right? Maybe you should acclimate yourself or send a message to the developers if you don’t like it.

You should also properly answer the simple question: " Have you manually turned off Auto-contribute on all of your devices linked to Uphold?? N/A? Did you or did you not? That may be the source of your issue, not even sure why im going out of my way here when your shooing people away.

Your post is related to “upgrading Brave”. That is unrelated to my issue and the topic at hand.

That question is NA because if you read up a few lines you will see my wallet is unverified. So N/A is indeed the correct response.

Do you have a solution to my problem?

If your Device limit was reached with uphold etc. Go here :

If this is not the case, You can not restore your old wallet and the balance you had on it. All BAT you had in the old wallet will be lost.

Probably not the answer you were hoping for. But there is nothing you or the Brave support can do to restore it.

You can copy in the old files. It will show you the old amount of BAT you had before. But it will not give you the old wallet back. And it will “bug out” and you wont even have a wallet at all. And it also will not create a new one with saving the old rewards.

Thanks for your reply, Yea my situation is not related to the linking issue.

I was hoping that having the old Brave folder and all related files I would be able to restore - do you know what would stop that restore from being a success? There’s a ledger_state file which has the Payment Id and all related info including the amount of BAT.

Autocontribute has nothing to do with a wallet being verified or not.

I don’t think that will work. I tried a lot of different files, combinations etc. You won’t get the actual old wallet back.
If you was linked before, you probably lost around 1.5ish BAT. It’s not that big of a deal just to start with a new wallet instead of trying to to fix something that ain’t fixable.

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…to Uphold yes it does

Auto contribute has 0 impact on the issue you have. It does not matter if it was on or off in your case.

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Yes I’m aware of that. thanks

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