When I click on the link that says “Go to Uphold to complete verification” it takes me to the Uphold dashboard. That’s it.
I did the KYC the day I created my Upload account, which was more than 6 months ago. Everything was fine for a few months, I was getting ads and rewards, then one day it suddenly stopped.
@ronakbhatia Ok, just do a favor and submit a ticket there (with Uphold) so they can review and let you know if maybe they needed something else. In the meanwhile, we’ll also tag @Mattches and @steeven here to hope one of them can stop by to handle it. It’s late tonight and I think they are both no longer at work, so it will be much later before they might respond.
Hopefully by then you’ll have been able to hear back from Uphold as well if they needed anything or if they might be able to do anything on their end. Essentially, we’re trying to work out the issue from both ends and see which end gets it resolved first. lol
@ronakbhatia kk, and sadly neither of Brave staff happened across here or responded. That said, I know if they did it most likely just would have been to send them a message with your Wallet Info from brave://rewards-internals so they could look.
Not sure if you saw it yet, but I had created a new post for everyone today regarding best way to handle. at least here at Brave Community. I wish they had more people here to help or I could do more, but when it comes to to payouts, wallets, etc then employees are the only ones really able to access anything.
Hi @Saoiray and @ronakbhatia the problem what you have faced I got the same problem now its showing same thing as the screenshot shared by you. MY uphold is verified completly evn tho its says pending .I also raised my ticket till then if u hav any anwers pls tell how to resolve !
Oh ok, that doesn’t sound too good… Brave started very promising but it is hard to propel adoption and get new users if their main incentive is broken…
I also haven’t received any rewards for months.
Anyhow, thanks for the update
Same problem. Verified with Uphold, Uphold says Brave is linked, Brave Rewards says to link wallet. I’ve fought with this 3 separate times, all with the same result: the contradiction that says the wallet is connect and is not connected.
I should say that I had previously linked with Gemini, but I unlinked the wallet, and starting trading with Uphold (way better exchange). Since then, I have not received Brave rewards (on desktop browser) or been able to link Uphold.
I even went as far as deleting the app on my iPhone and trying the steps from there (mentioned in an Android post). Nope.
Any suggestions are greatly appreciated. This has been broke for me since January.
Seems to be happening to a lot of users more frequently now. Hopefully they will have a fix soon.
I think you should still be receiving ads/earnings. If you are not, you should probably DM the moderators with your wallet payment id found at brave://rewards-internals. Do not post your wallet id!
We’ll need to take a look at the log files of users experiencing this issue to get more information.
For anyone encountering this issue please follow these instructions :
Enable Enable Brave Rewards Verbose logging inside of brave://flags. (Relaunch if prompted)
(If Verbose Logging was already on, please restart your browser)
Go to brave://rewards-internals and click on Logs
Open the Rewards panel and disconnect your browser wallet from Uphold. Once disconnected go through the attempts to re-verify your browser with Uphold.
Return to your brave://rewards-internals page andDownload your logs.
I am also facing same problem. Anyone got fixed??
I have receive brave rewards for March 2022.
Thereafter, my mobile brave browser showing this error. “Please complete identity verification in order to start receiving rewards”. It’s really annoying to me.
I hope, it’s not about uphold. Brave browser team have to consider to fix this issue ASAP. Thanks.