RE: Video playback not functioning - Osmosis.org

Browser Support Mobile Support
#1

DESCRIPTION:
The devices involved are the samsung galaxy line up: Tab S4, Tab s6 and Tab s7 all on their respective up to date OS systems.
The issue has existed for over 6 months.

I have attempted using mobile and desktop mode to no avail.

When attempting to play videos on the website the videos fail to play and the message pops up that : the media could not be loaded because the network failed or format is unsupported.
(The playback works in other browsers like Samsung internet - but samsung internet does not really support the play video in background so is not to good as an option for taking notes for class :woman_shrugging:t5:)

How can this issue be reproduced?

  1. go onto osmosis.org.
  2. log in to access videos
  3. click on video to play it
  4. watch error appear

Expected result: Was for video to play normally.

Brave Version(1.38.109, Chromium 101.0.4951.41)

#2

Is it possible to fix?

#3

Sorry for the delay, Opened https://www.osmosis.org/learn/Anatomy_of_the_pectoral_and_scapular_regions

Works on Desktop. Also on Android (using Samsung ZFold3 and Galaxy Tab S8+) and had no issues with playback here.

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Screenshot_20220523-111213_Brave
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#4

Thats bizzare then since on the aforementioned devices tab s7+, tab s6 and tab s4 it doesnt work :face_with_raised_eyebrow: :thinking:

Screenshot_20220523-075956_Brave
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#5

Does chrome show the same issue?

#6

Yes it does.
Have u tried watching videos whilst logged in?