"re-authorise with Uphold" error despite being linked with Gemini

Brave Rewards Creators
#1

Hello,

My brave creators account is linked with Gemini, but I get the following error when clicking on statements:

“It looks like we’re unable to read transactions from your Uphold account. This affects the ability to generate statements for direct contributions. [Click here to re-authorize with Uphold.]”

Clicking on the link doesn’t do anything. I also have “The payout report is currently generating. Please check back later.” on the homepage. I have not yet reached the 5 BAT required for a payout. Will this issue be resolved when I reach that threshold? It seems strange to mention uphold when I have Gemini linked to it.

Thanks very much

#2

Thanks for reporting. Can you DM me the email linked to your account?

1 Like
#3

Thanks, the DM is sent

#4

@steeven sorry to ping, but did you receive the DM alright?

#5

I have the same Issue, but I have 5+ BAT in my creators Account for about a month now, so a payout should have been executet to gemini, but it has not!
Do I have to create an Uphold account as well?

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Bildschirmfoto_2021-03-12_15-52-491164×511 42.4 KB

When I click on View statements i get:
Bildschirmfoto_2021-03-12_15-54-37
Bildschirmfoto_2021-03-12_15-54-371054×72 9.67 KB

#6

I have exactly the same problem as the OP. I switched from uphold to gemini and see the same behaviour.

#7

Yes, exactly same problem too. I switched from Uphold to Gemini in the month of Feb 2021. Of course, no BAT(I have more than 5+ BATs) payout at all for the month of Feb 2021.

#8

Hi, I’ve experienced the same problem as OP for the past month now. Been trying to verify my account with uphold but their customer service is shocking and I haven’t received a ticket response from them in over a month. Would be great to use Gemini for creator rewards as I do with my standard brave rewards but having linked my wallet last month all my tokens (over 5 BAT) stayed on the platform. Additionally when clicking the brave pop out wallet it tells me to verify my uphold account. Any help appreciated

#9

Im having the same issue i wasn’t able to re-authorized my account with uphold. can anyone from the support team take a look with my account? thanks

#10

I have a same issue with my account. :frowning:

#11

Please DM the email linked to your account if experiencing this issue. Thanks.

1 Like
#12