toto2
May 25, 2021, 5:57pm
1
Briefly describe your issue:
no ads no payout since more than 1 month
What Operating System and Brave version are you using (Menu --> About Brave
)?
Brave
1.24.86 Chromium: 90.0.4430.212 (Build officiel) (64 bits)
Révision
e3cd97fc771b893b7fd1879196d1215b622c2bed-refs/branch-heads/4430@{#1429 }
Système d’exploitation
Windows 10 OS Version 2009 (Build 19042.985)
Is your browser wallet currently verified? (yes/no) no complicated without ads…
What date did you verify your wallet?
Have you been able to successfully receive payments in the past? no
Are you using a VPN? (yes/no) proxy
Are you in a supported region (see here for list of supported regions)? FR
Does your device pass the SafteyNet check (Android only)?
Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
You fixed this problem ? I’m having that problem.
VPNs and proxies block the ads catalog from automatically refilling each day. You have to refill it manually by temporarily disabling the VPN/proxy, closing and reopening Brave, waiting for ads to start showing up (5-15 minutes), and re-enabling the VPN/proxy.
toto2
June 11, 2021, 1:18pm
4
I don’t have problem about catalog, i don’t have token for ads/rewards…
Nobody knows/wants to check what’s happen
@toto2 As I explained to you, you are not seeing ads because you are using a proxy. If you follow the instructions I gave you, you should be able to see ads again, but you will have to do it once per day.
2 Likes
Rudra
June 12, 2021, 2:52pm
6
You can try ccleaner or other cache removing app. This might fix your problem. I got this information from one of the threads.
toto2
June 12, 2021, 5:02pm
7
@rosiecar your’re wrong, i tested from the same ip many times without proxy/vpn same error.
toto2
June 12, 2021, 5:04pm
8
@Rudra problem is i already cleaned the app and now I have the limit for uphold (only 3 registered devices )
toto2
June 15, 2021, 10:39pm
9
today at office many ads but not update about the monthly report because R1 error…
toto2
June 17, 2021, 5:19pm
10
@rosiecar @Rudra , help me please, nobody is able to help me
First of all, update your browser. The version you listed above is old.
1 Like
toto2
June 17, 2021, 5:23pm
12
I already worked in support team this type of task is just for winning time
Brave est à jour
[
Version 1.25.73 Chromium: 91.0.4472.106 (Build officiel) (64 bits)
](https://brave.com/latest/)
If you remove the app and reinstall it, you will lose all of the BAT in the removed profile.
toto2
June 17, 2021, 5:30pm
14
yeah, I already lose many BAT when nobody was not able to solve an other previous problem…
toto2
June 19, 2021, 6:56pm
15
@rosiecar @Rudra , do you really want to help me or not ? My BAT are not available
I tried, and you insisted that the solution I gave you won’t work.
toto2
June 23, 2021, 12:54pm
18
@rosiecar , do you know if a support team exists or is it just between us ?
You said you were already working with the support team. Did you send them the information they asked for?
Have you read the following articles?
There are VERY few Brave staff and THOUSANDS of users requesting help (plus hundreds more just complaining and whining, taking up valuable staff time), so please be patient.
1 Like
toto2
June 23, 2021, 1:02pm
20
easy to be patient but tickets are closed after 2 months and you can’t write three times with the same username…