Things like missing payments or checking if your account might be flagged/suspended will not be responded to by staff, except to tell you to message them. If you have those issues, it’s best to contact staff directly.
what do we do if we’ve contacted staff directly and they haven’t responded in 2 months?
If you have provided all the information needed, generally would message again and then create a Topic advising of the situation and how you’ve messaged them. Then ask @steeven and/or @Mattches if they can provide any updates for you.
Just a FYI…I’ve just updated part of contact. For a while, Steeven and Mattches had been asking people to DM them with information if there were issues with ads or payments. That has changed and now it’s being requested you complete a service ticket so they can help.
Ok, so just did an overhaul of the FAQ here by changing the format and removing some of the older information that no longer applies. If anyone sees any typos/mistakes OR if you see anything that you think is not listed and should be here, please let me know.