It gets hard to know what’s going on. As mentioned in my long part, Steeven and the others handle lots of issues each day. They try to get to people but don’t always make it as far down the list as they’d like. You know how it is, us humans only have so much time a day to do things and troubles never seem to stop pouring in. I can promise they are trying their best.
In the meanwhile, I’d say to make sure you’re looking at the basic troubleshooting yourself. Like if you’re on a Windows computer, make sure you have Focus Assist turned off because otherwise it blocks the notifications from appearing. Also little things like watching stuff in full screen will pause ads, as they don’t want it to interrupt your videos. Even at one time, they noticed gaming mouse sent signals through the driver that stopped ads. There’s just way too many things that can go wrong.
On top of that, don’t forget that you can only see certain ads so many times and if there’s not a lot of advertisers paying for your region, you could have weeks or months of not seeing anything. As much as we always want to have the maximum allowable ads and all that money rolling in, it’s not guaranteed.
Obviously the team is always looking for bugs and when we all come together to post of issues, they can try to track it down. If you want to know who you can DM, it’s listed at https://community.brave.com/about though it doesn’t necessarily show their specialties.
You’ll find there’s only 4 Admin and 7 Moderators. Here in the past 24 hours, there were 986 posts. If they were all active, that would mean each one would have had to go through about 89 posts each (actually 90 if you round up). The reason why I say “if they were all active” is because we have some of them who are busy behind the scenes and don’t have an active presence here. Examples are:
@rebron2000 (Product Manager) who hasn’t commented on the forum since Jul 17, '19 (2019) and who last posted about something back in August 2021 (Aug 11, '21).
@Aa-ron ( Brave Support) whose last post AND last comment was Nov 17, '21 .
@luke.mulks (VP, Business Ops) who last posted and commented on Nov 24, '21
- If you also take out Atsushisa Atsushi since they are Japan support. (they are active, just handling Japan)
That means the ones we always see active here are:
@sriram (QA Engineer, Photographer)
@steeven (No title shown on profile) but he’s everywhere and tends to focus on helping people receive their BAT whenever there’s issues)
@Mattches (Browser Support)
- Sampson (Leader/Developer Relations) - Well, not sure if he fits here but he at least had commented on January 10. Though he stopped following up on some of those.
@brian (No title shown on profile) but he seems to help a lot on wallets and all when I looked through his activity
@SaltyBanana ( User Support) - This is another who seems to help with EVERYTHING but does tend to focus on getting payments to people alongside of steeven.
@eljuno (Community Moderator) - Eljuno seems to bounce around and answer questions on everything. I was trying to look at a “focus” or specialty, but no clue. Profile does say "Full-time artist • Brave user + contributor since 2016 "
So that means based on last 24 hours, we’ve had 986 posts divided among 7 people, give or take. I mean, you still have to subtract like Sampson who hasn’t replied or posted since Jan 10, so been gone for 2 weeks. That would mean 986 posts would have to be split up by at least the remaining 6. That would be 164 posts each. Of course then they also have all the tags (like how I just tagged them all here…) and DM in addition to those posts.
Hopefully you can imagine how difficult it is to read and respond to all of those posts, comments, and DM while ALSO still having to work to resolve each issue.
They are real MVPs and are awesome at what they do. It just takes time and a little patience. As long as you’ve messaged them, they’ll be sure to get to you. As to their specialties or titles, I at least tried putting that for you here from what they openly share. Who knows, maybe one or all of them will reply here to help us know if there’s one person who is better to contact over the other in order to get assistance.
Adding all that as I hope it helps you understand a bit more on why it might take a while for you to get responses sometimes.
Oh, and I know the “Leader” badge/title gets tossed to a lot of people. @tmancey is one of them. There’s 114 with it but MANY if not MOST of them haven’t been active here since like 2020. They even have a new one, darnell, who literally just joined the site 1 day ago and immediately got the badge, with no posts or replies anywhere. I’m not sure if they are all employees, if some are just normal people who were active, if it’s a blend of it, if some are former staff, or what? Obviously knowing more on that would help know who to reach out to for help.