How long does it take to get help?
If you need direct support from Brave, then it’s not uncommon for it to take 3-5 business days or longer before you get a response. There are times it can take a couple weeks, such as during holidays. This is especially true if you’ve created a Support Ticket. Obviously it will vary based on luck regarding how many people are working each day, how many people are seeking help, etc.
Otherwise, you are very likely to be able to get assistance from one of the many Users here who take their time to provide answers and suggestions, if they have the knowledge to assist.