PSA: Current FAQ

Region Not Supported


If you get an error message saying something along the lines of Region Not Supported or Unsupported Region then it means that the ability to link to a custodial partner, such as Uphold, is currently not available for your country.

These decisions often are made by the custodial partners rather than by Brave. Usually it occurs due to high amounts of fraud or due to government regulations, such as sanctions. The custodial partner may still allow accounts to be active and used, but still put a limitation on the ability to link to Brave.

In any case, if you’re experiencing this issue then it’s important to know that Brave is looking at adding support to your region as soon as possible. Whether it be making arrangements with existing partners or adding new ones, Brave wants to have as many regions working as possible so they can make money. Remember, they earn much of their money from us participating in Rewards. So each country not supported is a loss of potential revenue.

What this means for you is that you’ll not be able to earn BAT from Brave Rewards until your region is supported.

You can see an official list of which countries are supported at https://support.brave.com/hc/en-us/articles/6539887971469

NOTE 1

If you live in a supported region but are getting this notice, then it’s likely that you used a passport or other form of ID for a country that’s not currently supported. Brave will rely on whatever passport you submitted to custodial partners to determine your location.

For example, let’s say you created Uphold when you lived in Russia and you used your passport from there. Now you live in France and have changed your address with Uphold, but you didn’t submit a new passport or other ID. This would still report to Brave that you’re from Russia, therefore might not be supported. (as Russia is not supported at the time of writing this FAQ section).

NOTE 2

I know for many from EU, this can be frustrating as you don’t need to update passport or ID when you change countries as long as it’s within the EU. In fact, getting resident permits sometimes aren’t possible and everyone having a driver’s license might sound quite odd. Unfortunately, that passport or ID is what it’s based on for now.

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