Troubleshooting Steps
Many of the basic browser issues can be resolved just by trying the troubleshooting steps below. If you can try these before posting and advise of the results, it will save you and Support a lot of time.
For all issues:
- Make sure you’re using the most recent version of Brave.
- On Desktop you go to
brave://settings/help
to check version and if there’s an update possible it should update itself - On iOS and Android, you can go to
Settings
→About
to see the version number. For updates, you need to go toPlay Store
orApp Store
and check if updates are possible
- On Desktop you go to
Browser performance issue or crashes:
-
Open in a
New Private Window
.- This is done to help see if it might be something like your extensions.
-
Create a new profile
(Desktop only).- This works similarly as
New Private Window
but it also goes one step further of being able to see if it’s perhaps due to a setting you’ve changed or a corrupt profile.
- This works similarly as
-
If having issues with performance on Desktop, try toggling
Use hardware acceleration when possible
(Desktop only) to see if you notice a difference. -
On Android or Desktop, if issue with graphics or performance, can try
brave://flags
and then enable Vulkan. -
If your browser had crashed, make sure to go to
brave://crashes
(Desktop and Android only) and submit any pending reports. Be sure to share the Crash Report ID -
Try turning off Shields and see if it makes a difference (If it does, just means might need to change settings on that particular site)
-
Disable firewalls, VPN, and or antivirus to see if it has any impact.
-
Clear cookies and site data. (on Android, also try to clear cache)
-
Test on Chrome and see if the issue happens there too.