Profile lost after running Defragment and Optimize Drive on Windows 11

Description of the issue: Brave Profile disappeared on Windows 11

Steps to Reproduce:

  1. Tried a system restore and it did not work
  2. Searched File Explorer for missing profile C:\Users\CODAT\AppData\Local\BraveSoftware\Brave-Browser\User Data\
  3. Searched File Explorer for missing data in Recycle Bin

Actual Result: Lost Profile bookmarks on Windows 11

Expected result: Restored profile

Reproduces how often: Isn’t one time enough?? How many times do I need to lose work before I stop using Brave?

Operating System and Brave Version:

Brave Version: Version 1.42.97 Chromium: 104.0.5112.102 (Official Build) (64-bit)

Operating System: |OS Name|Microsoft Windows 11 Home|
|Version|10.0.22000 Build 22000|
|Other OS Description |Not Available|
|OS Manufacturer|Microsoft Corporation|
|System Name|CEDS|
|System Manufacturer|Acer|
|System Model|Aspire A515-43|
|System Type|x64-based PC|
|System SKU|0000000000000000|
|Processor|AMD Ryzen 3 3200U with Radeon Vega Mobile Gfx, 2600 Mhz, 2 Core(s), 4 Logical Processor(s)|
|BIOS Version/Date|Insyde Corp. V1.11, 11/16/2020|
|SMBIOS Version|3.1|
|Embedded Controller Version|1.09|
|BaseBoard Manufacturer|PK|
|BaseBoard Product|Grumpy_PK|
|BaseBoard Version|V1.11|
|Platform Role|Mobile|
|Secure Boot State|On|
|PCR7 Configuration|Elevation Required to View|
|Windows Directory|C:\WINDOWS|
|System Directory|C:\WINDOWS\system32|
|Boot Device|\Device\HarddiskVolume1|
|Locale|United States|
|Hardware Abstraction Layer|Version = 10.0.22000.778|
|User Name|CEDS\CODAT|
|Time Zone|Pacific Daylight Time|
|Installed Physical Memory (RAM)|4.00 GB|
|Total Physical Memory|3.44 GB|
|Available Physical Memory|600 MB|
|Total Virtual Memory|11.9 GB|
|Available Virtual Memory|5.50 GB|
|Page File Space|8.50 GB|
|Page File|C:\pagefile.sys|
|Kernel DMA Protection|Off|
|Virtualization-based security|Not enabled|
|Device Encryption Support|Elevation Required to View|
|Hyper-V - VM Monitor Mode Extensions|Yes|
|Hyper-V - Second Level Address Translation Extensions|Yes|
|Hyper-V - Virtualization Enabled in Firmware|Yes|
|Hyper-V - Data Execution Protection|Yes|

Additional Information: I just need the json file to recover bookmarks.

1 Like


I hope the following post will help you recover bookmarks and login data Restoring old Sync data after syncing "the wrong way" (Windows) - #2 by CerealLover

General Advice to avoid losing bookmarks, passwords, BATs, login data, …

  1. Save passwords as CSV, for PC.
  2. Sync data with another device.
  3. Save bookmarks.
  4. Daily Auto-backup (with a freeware like Iperius Backup ) of Brave user data folder located at %LocalAppData%\BraveSoftware\Brave-Browser\User Data\
  5. Weekly System Auto-Backup (with a freeware such as Macrium Reflect) to external disk.

Thank you! My system was set to backup to my university AWS account, but it didn’t happen for reasons that nobody can explain. So I set it back up again and agree that your advice to sync and also backup the bookmark file to a thumb drive is spot on. :blush: