Problems with the delivery of rewards

Hi friends.

I have a problem with rewards. I have not received my earnings from the previous month. I got a notification that said on October 7 you will receive your rewards. But so far I have not had the option to claim the rewards.

Could someone help me, please?

Same issue, until now in my laptop (win 10) not have claim reward, but i have get claim rewards in my android at 8 oct. I hope can claim in my laptop for short day.