Problems about bat payment and wallet stats

Support and Troubleshooting
#1

I am receiving ads but I am not receiving any BAT for these ads nor showing in “ad notification received this month” or previous months, but it is showing up in pending.

Also i didnt received BAT for December (which would be paid in Jan).

@Aa-ron @steeven

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image1095×715 85.5 KB

Wallelt activity for January:

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image973×807 52.5 KB

Wallt activity for previous months aren’t working. Brave is updated to the latest version.

I have received last month all correctly, this month just received from 1 computer (home), not from work (current complain/troubleshoot).

Previous months:

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image994×842 66.2 KB

All zero.

Can you help me?

Many thanks.
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Description of the issue:

Steps to Reproduce (add as many as necessary): 1. 2. 3.

Actual Result (gifs and screenshots are welcome!):

Expected result:

Reproduces how often:

Operating System and Brave Version(See the About Brave page in the main menu):

Additional Information:

#2

Hi all!

I am still having the same issue.

Right now and looking for Rewards Internals it is showing me:

General info:

Informações da Wallet

A Carteira ainda não foi criada

Informações do saldo

Saldo total 0.05784039484593879 BAT
Recompensas BAT: 0 BAT
Manter Carteira: 0.05784039484593879 BAT

Informação da carteira externa

Estado da carteira: Verificado
Endereço da carteira: xxxxx (i omited this for securityu purposes).

Logs:
Blank . no log is shown.

Promotions:
Nothing shown

Constributions:
Nothing is shown

Event registry:

19/01/2021, 18:35:43 ac.next_reconcile_stamp 1613673343
20/12/2020, 18:04:55 ac.next_reconcile_stamp 1611079495
11/12/2020, 13:50:17 version 8
04/12/2020, 00:03:13 wallet_connected uphold/a3ea3
20/11/2020, 18:04:55 ac.next_reconcile_stamp 1608487495
04/11/2020, 18:44:02 ac.enabled 0
04/11/2020, 18:43:58 ac.enabled 1
04/11/2020, 18:43:57 ac.enabled 0
29/10/2020, 04:56:08 version 6
29/10/2020, 04:56:08 version 7
25/10/2020, 00:10:39 wallet_connected uphold/a3ea3
25/10/2020, 00:10:28 ac.enabled 0
25/10/2020, 00:10:28 ac.enabled 1
25/10/2020, 00:10:24 enabled 1
25/10/2020, 00:10:23 enabled 0
25/10/2020, 00:10:22 enabled 0
25/10/2020, 00:10:22 enabled 1
24/10/2020, 23:32:01 wallet_connected uphold/a3ea3
24/10/2020, 22:49:56 enabled 0
24/10/2020, 22:49:56 enabled 1
24/10/2020, 22:38:36 anon_transfer_checked 1
22/10/2020, 21:12:33 ac.amount 5.000000
22/10/2020, 21:12:29 ac.enabled 1
21/10/2020, 19:04:58 fetch_old_balance 0
21/10/2020, 19:04:55 database_migrated 7->29
21/10/2020, 19:04:55 ac.score.a 14200.000000
21/10/2020, 19:04:55 ac.score.b -13400.000000
21/10/2020, 19:04:55 version 1
21/10/2020, 19:04:55 version 2
21/10/2020, 19:04:55 version 3
21/10/2020, 19:04:55 version 4
21/10/2020, 19:04:55 ac.enabled 0
21/10/2020, 19:04:55 ac.next_reconcile_stamp 1571704068
21/10/2020, 19:04:55 creation_stamp 1569112068
21/10/2020, 19:04:55 enabled 1
21/10/2020, 19:04:55 wallet.payment_id XXX - Omited
21/10/2020, 19:04:55 wallet.seed yG
21/10/2020, 19:04:55 version 5
21/10/2020, 19:04:55 ac.next_reconcile_stamp 1605895495
21/10/2020, 19:04:55 empty_balance_checked 1
#3

@steeven can you please check this out for me?

Many thanks.

#4

Thanks for following up @ColdSpirit. Can you DM me the email linked to your account?

#5

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