Problem with the rewards

I would like to know if this is normal? because in April I had a problem with the rewards.

someone advised me to make one-off donations and then hoped that this would be transferred to Uphlod, but the problem is that I notice that everything has disappeared strangely, is it normal?

besides, I still haven’t received my rewards from last month on Uphlod as well.

I’m afraid it will happen again for this month.
when I claimed my bats, the update was launched and I could not complete the process with the triangle.

what to do? Thanks

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