Problem verifying my wallet "Try again when you're done verifying your ID in Uphold"

@Arialita Hi and welcome to the community. :slightly_smiling_face:

The message you are receiving is an known issue for some users. There is a Brave GitHub issue report open: Update “pending” text inside Rewards panel (“Please complete identity verification in order to start receiving Rewards”). It looks like it is currently released in Nightly. The moderators may can check status as it hasn’t moved in a while.

I pasted the updated text relating to the issue below. I do not know if this message is appearing because Brave does not recognize your account as verified or what other instances can trigger this message. Hopefully, the moderators can shed some light on that too!

image

You should have a verified date in your Uphold account if you are verified. I do not know if Brave specifically checks this date, but users who don’t have it aren’t able to connect as far as I know. Have you tried opening a support request directly with Uphold and asking why you do not have a date? Again, maybe the mods here can let you know if there has to be a date there or not.

The other thing that poses problems is not having your Uphold Profile information accurate and complete. Since you followed the link @Thrive posted, you probably confirmed your information already, but you might want to check again. I am reposting the information about the two points I mentioned below for reference.

  1. Make sure your account is verified at Uphold. Go to your profile page and there should be a verified date at the bottom.
    Example: Screenshot of a Verified Profile at Uphold
    Can’t verify and authorize the wallet, can’t connect Brave to Uphold - #2 by Impoiler
  2. Make sure all your personal information in your Uphold account is accurate and complete. For example, Uphold will verify your account with an incomplete address, but Brave needs your full address, including street number, street, city, etc.

Sorry for jumping in here and basically repeating information @Thrive already provided via links. If clearing history/cache and restarting didn’t work either, maybe the moderators will have more suggestions and/or provide more information about the message and the date. I mostly just wanted to share the information about the GitHub issue report and ended up going overboard! Sheesh.

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Hi! I haven’t got the verification date on my account, I asked the Uphold staff and they answered that due to privacy and security reasons not every user has it shown. I’ll insist again.
And I found that post also but I’m having a hard time understanding that website hehe.

And lastly, yes I made sure that I have my account verified, they confirmed me (Uphold and globalid). What I didn’t try is enabling all cookies in the globalid website when I try to link my uphold account, I’ll try now and update this reply.

lol You are one of many, including me!

I don’t know anything about GlobalID and not sure what it has to do with connecting to your Uphold account. Can you close, disable, not use, or whatever GlobalID, clear history/cache, restart browser, and try connecting just between Brave and Uphold (not through the Uphold app, through the website)?

@Chocoholic

@Arialita Do you have a regular email and password you can use with Uphold instead of using Global ID to log in, just for the purpose of getting your Brave wallet connected? Perhaps @Chocoholic is right and Global ID is kinda messing things up because Brave doesn’t recognise it (speculating at this point). Only on other posts, I haven’t seen anyone mention Global ID so perhaps by not using (a) the Uphold app; and (b) Global ID in the process you might get connected?

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@Thrive Ah, thank-you! Don’t want to go off topic, but does everyone who uses Uphold also use this feature? Just curious why it isn’t mentioned. If it is a universal feature that everyone is using, seems like the name would pop up when reporting an issue. Maybe it does and I just zone out when I see it! lol

@Chocoholic No, Global ID is optional, I log in the regular way with 2FA, etc.

Hmmmm, now I’m wondering if this may be the problem in this instance… will be interesting to see how this progresses!

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Fingers crossed. @Arialita, might be an idea to clear cache and cookies before trying again.

One way to create an Uphold account is by using GlobalID, they’re supposedly affiliated, in fact when I had this problem, the Uphold staff sent me with the GlobalID staff throught the same e-mail chains so I didn’t need to contact them, I also considered this posibility and I’m currently trying to delete my uphold acocunt and create a new one with email (when I first tried I didn’t get the sms verification code, that’s why I used globalID which worked), as soon as I see if it works or not I’ll let you guys know!

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Not really, because you log in into your Uphold account through the globalID app, and since I’ve read that you should delete the uphold app to verify your wallet with no problem, i considered that option too. Sadly you can’t log in in your globalID from a browser. And I don’t know if it’s common but Uphold allows you to create an account like that so it’s legal, as far as I know.

Oh lordy, I hope this doesn’t cause new problems! You can’t just unlink, disable, or opt out of GlobalID? I would get with Uphold support and see about doing that…

Edit: This reminds me of another workaround that recently popped up. I had never seen it before. I’m wondering now if this relates… @Arialita might want to look it over and see if you have this option.

I can’t help but think that Global ID might still be the issue :slight_smile: Just came across another post with the same problem: Brave not verified when using Uphold via Global ID invited to join us over here. Perhaps between us we can work it out! :smiling_face_with_three_hearts:

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For example, Uphold will verify your account with an incomplete address, but Brave needs your full address, including street number, street, city, etc.

This is what worked for me and finally solved the issue. Thanks

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This worked for me! I had assumed my Uphold account had already my address, but then I checked it and it was not true, so now the problem has been solved! Thank you all for answering, right now I’ll contact Uphold support staff to let them know about this problem.

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Woot! Glad your issue was resolved. :smiley:

You should mark your above post (Post #21) as the solution to let other community members know your topic was solved. Really helps community members (and moderators I would think) when both trying to help and those looking for solutions to similar issues!

I just marked both yours and the post before me! thank you again!

FYI You can only mark one solution. If you mark multiple, any others before the last one you mark become unmarked. :slight_smile:

The solution is marked and that is what matters! Thank-you. :smiley:

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Same problem, with GlobalID and Uphold, both are verified on each platform, but the integration with brave is not working.

@ademian replied to you in this topic: Error: You need a verified account to log in!

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