Pending Rewards on Android and Windows 7

[luccascomvoce]

Briefly describe your issue:
Both in the browser for windows 7 and in the browser for android there are rewards that are never paid. There is BAT on outstanding rewards but when the day comes, only a part of the rewards is paid and the rest always stays for the next month.

What Operating System and Brave version are you using (Menu --> About Brave)?
Version 1.26.67 Chromium: 91.0.4472.114 64 bits

Is your browser wallet currently verified? (yes/no)
Yes

What date did you verify your wallet?
Over a month ago

Have you been able to successfully receive payments in the past?
No

Are you using a VPN? (yes/no)
No

Are you in a supported region (see here for list of supported regions)?
Yes (Brazil)

Does your device pass the SafteyNet check (Android only)?

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
YES

[rosiecar]

Payouts are based on the rewards earned through the end of a month. However, the “estimated pending rewards” continues to increase and is not adjusted until the payout actually occurs, so the difference is the amount that was earned since the beginning of the new month.

[luccascomvoce]

I see, but the last time I actually received desktop rewards, for example, was April 6th. Since then, the estimated rewards only increase and are never paid.

[rosiecar]

I’ll have to defer to @steeven @Mattches @GreenBananaPorridge

[GreenBananaPorridge]

Thank you for reporting! Please DM with the following information:

• Copy/paste your Wallet ID (found on brave://rewards-internals)
• Your OS and Brave version (first three lines in brave://version)
• A screenshot of your Rewards panel in Settings --> Brave Rewards.

This will help to speed up the troubleshooting. Thank you in advance!

Porridge

[luccascomvoce]

I’ll do it now. Thanks.