Pending rewards counter frozen

On August 10 I got to collect 3 BAT in the estimated rewards section of this month, the next day August 11 I had 2 BAT, and on the same day and today August 13 the pending rewards counter is not updated. Also the counter of ads received this month was set to 0 and is not updated, I would like you to help me with this problem please; I already contacted and they told me that their automatic system detected suspicious activities in my account about how to get referrals, I already answered the email and so far I have no solution.

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