Briefly describe your issue: I received my January 2024 payout in my verified Uphold wallet but I did not received all BATs I had before. I currently have 0.125 BAT in my Uphold wallet, corresponding to the January 2024 payout.
In my Brave Rewards Profile, it is precised that I have 8.625 BATs in my Uphold wallet but in reality I didin’t received the 8.500 BATs earned before January 2024.
What Operating System and Brave version are you using (Menu --> About Brave
)? Windows 10 & Brave Browser 1.62.165
Is your Brave Rewards Profile currently verified? (yes/no) Yes
What date did you connect a your Brave Rewards Profile? 01/28/2024
Have you been able to successfully receive payments in the past? No, that was my first payout but it did not contains all BATs I had befor January 2024
Are you using a VPN? (yes/no) No
Are you in a supported region (see here for list of supported regions)? Yes, France
Have you fully completed Uphold’s CDD requirements? Yes