Passwords are not being saved to autofill

[tljbrv]

---

Description of the issue:
How can this issue be reproduced?

1. I enter a username and password and
2. The dialog box pops up asking me whether to save it
3. I save it but the password autofill section under settings remains empty.

**Expected result: Credentials would be saved to password autofill section

**Brave Version( check About Brave): Version 1.35.100 Chromium: 98.0.4758.87

**Additional Information: I’m not sure if this is related, but sessions for tabs seem to end much more quickly than then they used to. I’m getting logged out of sites all the time. I’m using MacOS 10.14.6.

[Impoiler]

please check setting/additional setting/autofill then check offer to save password is On? if not so turn it on

[tljbrv]

Hi, Thanks for your response. It has always been on. I also turned it off and on and then rebooted.

[tljbrv]

Hi, following up on this request.

[Chocoholic]

@tljbrv Hi

Are you still having this problem? There have been several version updates (currently at 1.36.112) and I was wondering if you are experiencing the same issue now.

[tljbrv]

Hi, I just updated to the latest version (v1.36.112) and tested it. Unfortunately, passwords are still not saving to Autofill.

[Chocoholic]

Can you check the version? Current version is 1.36.119.

Basically, for preliminary, I’m just going to share moderator posts of things to test from similar topics. Then if none of that works you will have to tag a moderator for help.

Autofill NOT Working

@Unschooling, To start, can you please update to the most recent version of the browser? Go to Menu --> About Brave to initiate the update, then let me know if the issue persists.

Autofill NOT Working

@Unschooling, Can you please go to Settings --> History --> Clear browsing data and ensure that you do not have the Autofill and form data option selected in the On Exit tab? Can you also tell me if you have any extensions installed at this time?

Manually add password to autofill

@Gaither, That is very strange – I’ll have to look into this a bit. Do you have any extensions installed in the browser at this time? Additionally, can you try creating a new profile and trying to login the same way and see if you’re offered to save passwords when using the new profile?

This post has some additional information you might want to read. I don’t know anything about macOS, so do not know if it applies to your situation or not.

Autofill NOT Working

@Unschooling, No, you should not need to enable Allow sites to check if you have payment methods saved in order for payment information to autofill. As for your passwords and data getting Autofilled, I believe you need to (re)grant Brave permission to access your keychain/safe storage. Please try the following: Open Keychain Access.app Search Brave Safe Storage Double-click the entry found, click on Access Control tab Press the + button in the bottom-left corner, and find Brave Browser in …

Finally, there is an option to import passwords into autofill that you might want to try if you have the same information stored somewhere else on your system. It asks for a .csv file.

[tljbrv]

• Now on v1.36.119
• Checked Settings → History → Clear browsing data Autofill and form data option are not selected in the On Exit
• I have two extensions installed. Clear Cache and Awesome Screenshot. I’ve had installed long before this issue started.
• I tried importing passwords and that feature doesn’t seem to be working either. I uploaded a csv file and the password interface is still empty.
• I also enabled adding passwords manually and that doesn’t work either. After i save, nothing.

I’ll look into creating a new profile.

[tljbrv]

HI, created a new profile and non of the password features worked there either…

[Chocoholic]

Well, was worth a shot. Too weird. I’m tagging @steeven @Mattches for you. Hopefully that can help you solve the problem.

[tljbrv]

Thanks for helping me out on this.

[Mattches]

@tljbrv,
This sounds like a keychain access issue. Can you (on your macOS system) open the spotlight search (Cmd + Space bar), type in Keychain access and hit enter. Then select Login on the left-hand side of the window, then check to see if Brave Safe Storage is listed here?

[tljbrv]

It appears to be there. See screenshot below.

[tljbrv]

Hi, I updated to V1.37.111, but the autofill password feature is still not saving passwords.

Any update on resolving this issue?

[tljbrv]

I ran a test between my laptop and my desktop, both macs. I’m running Big Sur v11.3 on my laptop and Mojave 10.14.6 on my desktop. The password feature works on my laptop, but still not on my desktop. Both are using the same version of brave 1.37.113. So maybe it’s an incompatibility with the Mojave OS that causing the issue. Any chance this information might help in finding a fix?

[Mattches]

Sorry for the late reply. It could be related to the OS yeah — I’m assuming the Brave safe storage is present on your Desktop as well? Can you try disabling your extension (on desktop) anyway and testing to see if this makes any difference?

[tljbrv]

Hi, yes the Brave safe storage is present. I posted a screenshot earlier verifying that. What extension should I disable? Sorry if I missed something.

[Mattches]

@tljbrv,
All of them just to ensure that’s not what’s causing the issue.

[tljbrv]

So, I had to restart my computer and when it had rebooted I noticed that brave autofilled a password. I checked my passwords and all of my passwords are back. All of them, from all time. I also deleted one and logged into the site and it also saved to autofill.

I did not remove any extensions, so that wasn’t the problem.

Not sure why rebooting my computer would have fixed the issue, but hope you find this info useful.

[289wk]

@tljbrv ,

May interest:

Brave Browser wants to use your confidential information stored in "Brave Safe Storage" in your keychain?