Paid Subscription Disappears

Browser Support Leo AI
1

I paid for an annual Leo Premium subscription (~$150) on macOS Brave browser, but my account page now shows no active subscriptions. I hope this is an isolated incident and would appreciate a prompt resolution to restore my paid subscription access.

Timeline of Events

  • Recently purchased an annual Leo Premium subscription
  • Canceled automatic renewal to prevent unwanted future charges
  • When attempting to refresh my credentials:
    1. Requested login link through the trial suggestion page
    2. Opening the link redirected me to the 7-day free trial payment page
    3. After exiting, my account.brave.com/account/ page shows no active subscription

Current Status

  • Contacted Brave support 2 days ago but still awaiting a response
  • My paid subscription is not being recognized

Possible Cause
I suspect canceling the automatic renewal combined with logging in through the trial page may have caused this issue.

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2

Hello @LmhxcNHC9e - I’d be happy to look into this for you! Could you provide the ticket number you received in reply from your submission through our Support widget? Many thanks!

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3

Thank you for your quick response. My ticket number is 311325.

I want to clarify that I’m already in communication with support about this issue. And I don’t want to create duplicate support threads and confusions. I’d appreciate if you can confirm that my issue is being addressed through the proper channels. Thank you for taking the time to look into this.

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4

Thanks for your reply - I checked and your ticket is indeed being addressed. :slight_smile:

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5

I’m sorry to bother you again, but I was wondering if you can provide any updates regarding my ticket. I still cannot access my subscription nor got a refund :smiling_face_with_tear: Let me know if there are any problems.

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