Only received 0.25 proofs the first time and then a technical "Captcha" bug when I was asked to retrieve my 4 proofs

Hi, i only received 0.25 proof the first time (Sunday). On Thursday, I saw that I had my 4.BAT to retrieve, when I did the Brave logo captcha in square, I had a technical bug. Nothing since that day.

What do I have to do to get my proofs back?

My Operating System : Mac OS Monterey 12.3.1 and my Brave version is : Version 1.37.116 Chromium: 100.0.4896.127 (Build officiel) (x86_64)

My browser wallet is not currently verified.

I have been able to successfully receive payments in the past

Are have not using VPN

Thanks

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