Only 1% of my Brave Browser tokens have been moved over to my Upload account in the past several months

I just do not understand the total dysfunction of the Brave Browser? How hard could it be to transfer my coins that I have been building up for over a year to my uphold account I created on June 5th. I get nothing but lame excuses or send me your 3 pieces of information with no response. If I was an advertiser or user I would stay far away from this platform , nothing but dysfunction , poor customer support, lame excuses. I want my BAT tokens transferred over like yesterday no more lame excuses.