One of my payments was skipped

Briefly describe your issue:
Didn’t receive my payout for february 8 2022. Any help from customer care about this matter would be greatly appreciated.

What Operating System and Brave version are you using (Menu --> About Brave)?
windows 11 Brave Version 1.36.111

Is your browser wallet currently verified? (yes/no)
yes

What date did you verify your wallet?
Oct 5 2021

Have you been able to successfully receive payments in the past?
yes

Are you using a VPN? (yes/no)
no

Are you in a supported region (see here for list of supported regions)?
yes

Does your device pass the SafteyNet check (Android only)?
Not on android

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??
yes

@thinkog

Unfortunately the only ones who can help you with this will be the Brave support team so they can investigate. @steeven and @Mattches will need you to DM them (DM only, don’t post on the forum)

  • Copy/paste your Wallet ID (found on brave://rewards-internals )
  • Your OS and Brave version (first three lines in brave://version )
  • A screenshot of your Rewards panel in Settings --> Brave Rewards .

Also, there’s additional information you may want to read about at PSA: User FAQ - Support & Answers, though the above information I quoted is the main bit you need to know.

Hi @thinkog, please see our DM. Closing this as a duplicate.