November Rewards not calculated

Hello, today I am surprised that my BAT counter was not reset on 01/12/2022 (i have a virtual machine “VMWare”) and it does not mention what I accumulated in November and what I should earn after 7 days :


In fact, I should have had like this :


Please help me.

Tri opening and closing broswer or refresh. It will show. Even if it doesn’t, nothing to worry. It will come next month along with rewards of dec.

I closed and opned the browser, i cleared the cache and i restart the system but the issue is steel not solved. I hope that you are right and it will comes with rewards of december. Thank you for answering me


Please DM me your Rewards Payment ID and I can take a look.


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But the payment ID is confidential, isn’t ?

It is always good practice to keep identifiers safeguarded.

However, the Rewards Payment ID is used to determine status of your Rewards profile.

Alternatively, you can fill out this form:

Thank you

Thank you Evan123 for answering me so quickly. I just sent a ticket to brave support.

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Hi Evan123 :slightly_smiling_face:

Since now 5 days that I sent a ticket to the support of brave without receiving a response. So I would like you to help me solve my problem and I’ll send you my payment ID for you to take a look. but before that, I would like to know what you mean by DM in your message.

Thanks :slightly_smiling_face:

Happy to look into this for you. Please send me a private message with your ticket number.


How can i get my ticket number ?

You must’ve got it on the mail ID you provided when filing the ticket.

what can i do if don’t have it ? Should I submit another ticket ?

It’ll be somewhere in the emails. Lol. Idk if you should submit another ticket.

I found it :grin: thank u SmartyAadi.

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