So, the Brave Helpdesk does not answer my emails any longer. What are we supposed to do about all these issues with passwords and not being able to connect our rewards to our Uphold account? Should we reset everything? Is there a roll back option or some type of recovery? Why is this going unnoticed and no action being taken or advice given?
As for this thread and other users experiencing data loss, we have our devs looking into it. Please understand that, as stated before, the issue is non-trivial and hard to diagnose, in addition to resources being stretched. We appreciate everyoneâs patience here. I will personally ping some team members today and try and get any kind of update regarding this thread.
If you submitted a ticket to us, can you please share with me the ticket number you were given in the DM Iâve just sent you so I can ensure we get someone to assist you with your issue? Thank you.
Hello @chrisinhoff - There has been no reply from you since April 10th regarding your issue. Please respond in your ticket with additional details regarding your Rewards account issue. Thanks!
Seems like I experienced this issue 2 days ago:
OS Ubuntu 22.04
Brave version 1.66.118
Computer power loss
Local crash context: ab750a7c-2322-46ec-8e33-0d2f953c02cc
Lost all data
Using Proton Pass extension
OS: Fedora release 39 (Thirty Nine)
Brave: Version 1.68.110 Chromium: 127.0.6533.26 (Official Build) beta (64-bit)
When/how/what actions were taken when the data loss occurred?
I updated my browser from brave-browser-beta-1.68.106-1.x86_64 to brave-browser-beta-1.68.110-1.x86_64 and turned off my machine. Today, when I opened my password manager it was empty. I know my passwords are still there because when I open some websites it still suggests me the saved user/passwords, but if I click on the Manage Passwords, it shows an empty page.
If the issue did occur after a crash, providing us with the crash report ID
Though I didnât see any crash, Iâve got these two reports:
Crash from Monday, July 8, 2024 at 8:54:37 AM
Status: Uploaded
Uploaded Crash Report ID: 2dde1900-729b-3b0c-0000-000000000000
Upload Time: Monday, July 8, 2024 at 10:54:38 AM
Local Crash Context: 39cc8d9d-6e80-41d9-9cb4-7654a62a5fe9
========================================================================
Crash from Monday, July 8, 2024 at 8:51:46 AM
Status: Uploaded
Uploaded Crash Report ID: ec571900-729b-3b0c-0000-000000000000
Upload Time: Monday, July 8, 2024 at 8:51:47 AM
Local Crash Context: a7d701ba-ccd2-4725-8a57-3e691742aff4
Please tell us exactly what data was lost:
Apparently, just my passwords. My tabs, bookmarks, and history look intact
Are you using a password manager extension?
yes, Bitwarden
Is Offer to save passwords enabled?
Apparently this option was removed from Brave, but I do get a prompt asking to save passwords when I sign-up for stuff.
Are you using Brave Sync?
Yes, and my passwords are still on my phone
Extra:
I also have installed on my machine brave-keyring.noarch 1.14-1 @brave-browser-beta but this software was not updated yesterday
I accessed my password database using a SQL Browser and I can confirm that data is still there
Histogram:
- Histogram: OSCrypt.AsyncInitialization.Result recorded 1 samples, mean = 1.0 (flags = 0x41) [#]
0 O (0 = 0.0%)
1 -O (1 = 100.0%) {0.0%}
2 O (0 = 0.0%) {100.0%}
- Histogram: OSCrypt.AsyncInitialization.Time recorded 1 samples, mean = 0.0 (flags = 0x41) [#]
0 -O (1 = 100.0%)
1 ...
- Histogram: OSCrypt.BackendUsage recorded 1 samples, mean = 8.0 (flags = 0x41) [#]
0 ...
8 -O (1 = 100.0%) {0.0%}
9 ...
- Histogram: OSCrypt.Linux.DecryptedWithEmptyKey recorded 7153 samples, mean = 0.0 (flags = 0x41) [#]
0 ------------------------------------------------------------------------O (7153 = 100.0%)
1 ...
I just sign-up for this Forum and Brave saved my password. I still canât see it in my Passowrd Manager, but using a SQL Browser I was able to confirm that it was added to the database
- What OS are you using where the issue occurred? Windows 10 Enterprise 21H2
- What Brave version you have installed? Version 1.67.134 Chromium: 126.0.6478.186 (Official Build) (64-bit)
- When/how/what actions were taken when the data loss occurred? Manually clicked the Update button in browser menu, update was applied with no issue, and Brave restarted with no password data present.
- Please tell us exactly what data was lost. All password data.
- Are you using a password manager extension? No, just built in Brave Password Manager.
- Are you using Brave Sync? I was not, I have enabled it now.
- I donât have histograms for the issue as Iâve been troubleshooting and have closed the browser multiple times.
- Login data file is present and has data, but isnât being decrypted.
Would love to just be able to unencrypt the file and get access to my data. I donât mind having to restore it to Brave if something can be done to access whatâs in the corrupted file.
My passwords are missing as well.
Desktop Version: Version 1.68.128 Chromium: 127.0.6533.73 (Official Build) (64-bit)
Windows 10 Pro 22H2
1 Like
Started Brave this morning to find passwords missing. All fine at PC shutdown last night.
Windows 11
Brave Version 1.68.128 Chromium: 127.0.6533.73 (Official Build) (64-bit)
No crash
No updates that Iâm aware of
Passwords missing
Bookmarks and history appear to be present
No password manager
Sync not enabled
Histogram available
If I am using SQLite correctly it would appear password data has been cleared as after opening the âLogin dataâ file âData Structureâ exists but âBrowse Dataâ shows nothing.
Just turned on my PC Windows 11 Pro, Brave Version 1.68.128 Chromium: 127.0.6533.73 (Official Build) (64-bit) and all passwords are missing and I am unable to reload passwords as they are not being saved. Any assistance would be greatly appreciated.
I had the same issue. Yesterday everything worked great now all my passwords are gone.
Workaround to this fix that worked for me:
I installed Firefox. Imported everything from Brave to Firefox. And miraculously my passwords were imported aswellâŚ
I am on Windows 10.
Same here. No crash. 1,5 hours ago all my stored passwords suddenly (while surfing) disappeared. However, I can still see all saved sites in the Login Data file but I canât export them as there is no Download file icon available. No using Brave Sync.
Browser version:
Version 1.68.128 Chromium: 127.0.6533.73 (Official Build) (64-bit)
OS: Win 11
Edit: It seems that this is a temporary solution that works for me:
I believe this is the issue:
https://issues.chromium.org/issues/354847250
Adding the below line as a switch in the shortcut fixes it:
âenable-features=SkipUndecryptablePasswords
2 Likes
Hi @DarkHearTeDD,
Sure. Right-click Brave icon and select Properties. See the attached image:
paste:
âC:\Program Files (x86)\BraveSoftware\Brave-Browser\Application\brave.exeâ --enable-features=SkipUndecryptablePasswords
in the Target field
1 Like
This worked for me as well. Found I need to be careful to have a space between the two consecutive quote symbols and no space before"-enableâŚ". Astonishingly easy to mess that up. 
All of the passwords have returned and auto-fill is working correctly. (Windows 11 Pro)
Hello community!
I come here because I also have the problem of losing all passwords in password manager. I got the CSV file on my smartphone, re-uploaded it but the next time I started Brave they were gone again. This problem occurs following the automatic update of Brave this morning when starting Windows (11 pro), the installed version is now: Brave v1.68.128 Chromium 127.0.6533.73 (Official Build) 64 Bits. I solved it temporarily by adding this in the target properties tab of the Brave shortcut: â-enable-features=SkipUndecryptablePasswordsâ it works but I donât have the search tab in the password manager page . This solution seems temporary to me, here is sharing my experience on this problem⌠hoping that it will be resolved quickly !
Still happening. All my saved passwords got wiped out this morning.
Intel(R) Core⢠i7-2600 CPU @ 3.40GHz 3.40 GHz
| Edition | Windows 10 Home |
|---|---|
| Version | 22H2 |
| OS build | 19045.4651 |
| Experience | Windows Feature Experience Pack 1000.19060.1000.0 |
I logged off for the night (Monday 07/22/24), come back in the morning (Tuesday 07/23/24) only to find Brave unable to start, it does absolutely nothing when I click on the Brave icon.
It crashes when on private mode.
Iâve done absolutely nothing different nor downloaded anything new prior to it stopped working. All of my daily routines were the same.
I did not accidentally using a different/separate browser profile than I normally do.
I did not accidentally clear any relevant browsing data via brave://settings/clearBrowserData, nor did I have this data set to be cleared âOn exitâ
I did not recently change your system password or have it forcibly changed via an administrator.
I canât retrieve âabout Braveâ at the moment because Brave will not load to be able to give you the Brave version. How do I revert back to the old version, btw?
** * When/how/what actions were taken when the data loss occurred (eg, Did the browser crash? Did this occur after a system restart? Did this occur after an update? etc.)
Logged off for the night as usual. Booted system back on when I woke up and discovered Brave will not load at all.
*** * Please tell us exactly what data was lost (was it just passwords? Passwords and bookmarks? All data? etc.).
I canât tell because Brave will not load.
***Are you using a password manager extension? If so, is Offer to save passwords enabled?
I am using Avast password manager.
***Are you using Brave Sync?
I do not think so, then again, Brave will not load for me to check.
DG
Lost all password when I started my PC this morning.
Windows:
Edition Windows 11 Home
Version 23H2
Installed on â29/â05/â2024
OS build 22631.3880
Experience Windows Feature Experience Pack 1000.22700.1020.0
Brave:
Brave is up to date
Version 1.68.128 Chromium: 127.0.6533.73 (Official Build) (64-bit)
Did nothing - did not clear any data, did not change login password, just switched on my PC. It appears only passwords were lost. No password manager installed. Brave sync not enabled.
All my data seems to be in the Login Data file.
And just to make things a little bit worse, any sites I login to and add to password manager are now lost when I restart brave. Password manager has become a useless boat anchor for me.
1 Like
OS version:
Windows 10 Home 22H2
Brave version:
Version 1.68.128 Chromium: 127.0.6533.73 (64-bit)
Occurred:
After shutting down system last night, coming back the next day.
No crashes.
Effected:
Passwords only effected.
âOffer to save passwords and passkeysâ
Always enabled.
Brave Sync:
Active, passwords exist on other devices.
Histograms:
Available, but the .txt file is roughly 2KB.
âLogin dataâ file has data:
The file has 164KB of data.
Canât open it with SQLite to check for any corruption (the file is locked).
Last modified on 26 July 2024
Last Accessed 12 minutes ago.
File is not in read-only mode, nor being compressed by windows.
Since last boot thereâs been no updates to any app that Iâm aware of and the M.2 drive is only ~1 year old.