Not receiving rewards since long time

Hello.

I haven’t received any rewards for maybe 6 months now. It’s stuck at 7 500 BAT.

Every month I get a notification to claim or fetch my new monthly rewards. When I do that it’s just loading forever and then nothing.

What can be the issue here?

1 Like

7500 bats ??? Do you have a screenshot ?

@Puttepysen What type of device are you using?

@okabongo I think he means 7.500 BAT.

Yes 7,500 BAT.

I’m using Samsung galaxy s10e. Any more information I can provide for the investigation :mag_right:?

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@Puttepysen Please provide the following basic troubleshooting information, which is needed to help diagnose your issue:

Briefly describe your issue:

What Operating System and Brave version are you using (Menu --> About Brave)?

Is your browser wallet currently verified? (yes/no)

What date did you verify your wallet?

Have you been able to successfully receive payments in the past?

Are you using a VPN? (yes/no)

Are you in a supported region (see here for list of supported regions)?

Does your device pass the SafteyNet check (Android only)?

Have you manually turned OFF Auto-contribute on all of your devices linked to Uphold??

Briefly describe your issue:
Not getting the rewards monthly payment

What Operating System and Brave version are you using ( Menu --> About Brave )?
Android 11, Brave 1.26.74

Is your browser wallet currently verified? (yes/no)
No, I haven’t reached the limit to be able to do that.

What date did you verify your wallet?
No

Have you been able to successfully receive payments in the past?
Yes, up until 7,500 BAT and then it stopped

Are you using a VPN? (yes/no)
No

Are you in a supported region (see here for list of supported regions)?
Yes, sweden

Does your device pass the SafteyNet check (Android only)?
Yes, I passed

Have you manually turned OFF Auto-contribute on all of your devices linked to Uphold??
Yes. There was one time I accidetly donated all the balance I had of BAT and then I started over and came to 7,500 BAT. And that’s around 6 months ago.