Not Receiving Push Ads. Sponsored images not giving BAT

If you are unable to or have stopped seeing Brave Ads, please read through the following posts first to ensure that basic troubleshooting steps are checked:

After reading the above, if you’re still having trouble viewing ads, please answer the following:

Are you able to receive general desktop/push notifications?
You can test this by visiting and forcing a push notification to appear.
Yes I get notifications for other services and the test site works.

Are you in a supported region (if so, which one)?
Check and confirm that you are in an applicable region
Yes I am in a supported region

Give us a brief description of the ads behavior you’re seeing
After an update on March 11th I have not received any push ads at all. When I open a new tab I will see the sponsored images but they will not increment my pending BAT.

  • I have created a new profile to test which also does not work.
  • I am not on a VPN.
  • I have uninstalled and cleared the data in my [USER] appdata folder.

What OS/Brave version are you using?
Please copy/paste the top 3 lines of your brave://version page

Brave 1.22.67 Chromium: 89.0.4389.90 (Official Build) (64-bit)
Revision 62eb262cdaae9ef819aadd778193781455ec7a49-refs/branch-heads/4389@{#1534}
OS Windows 10 OS Version 1903 (Build 18362.1198)


To be clear, if you’ve done this, then you have essentially created a new browser wallet – correct?

Correct. I have been sitting at 0 BAT since then.

Can you please send me a DM with your wallet payment ID, found on your brave://rewards-internals page?

I am having the exact same issue as this user. Only I have not uninstalled or cleared the appdata folder.

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.