Not receiving bat

I haven’t been recieving the tokens sent by my friends for example a few days back one of my friend sent me 108bat but I recieved only 76 of it and then today a friend sent me 40bat but I didn’t recieve anything and so far I haven’t recieved any mail from the support team explaining why this is happening

This is the total amount of funds that was sent to my publisher account in total about 168 of that i received only 96.19

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