Description of the issue: I don’t receive any ads notification on Brave desktop (Windows 10) unless I log out of my session (shortcut WINDOWS + L) and I log back in. Then, I will receive 1 ad.
Please note that the mobile version of Brave on Android is working perfectly well.
Expected result: I should receive Ads notifications while browsing, but I don’t. Only when I’m manually logging in my Windows session
I’ve double checked and everything is correctly set-up. I thought at first that it might come from the Focus Assistant but actually it’s properly configured. Looking at the forum it seems like I’m far from the only one to get that issue.
Hi. I work on the ads team at Brave and was wondering if you would you be willing to screen-share so we can diagnose the issue? If so, can you please reach out to tmancey@brave.com. Thanks, Terry
UPDATE: After having a scree-sharing session with @tmancey it appears that my gaming mouse (a Roccat Tyon) was actually causing the issue. I suppose it is a problem with the Roccat Driver and not Brave Browser because I also had other issues with this mouse (Windows screen saver was never working because actually Roccat’s driver tells your computer that you’re always active even when you don’t use your mouse).
If you have the same problem, to solve the issue:
Go to your “Windows Device Manager”
Go to “User Interface Device”
Right click on “HID Game Controller” and click “Deactivate the decive”
You might also have to deactive a “Virtual XInputer Device” depending on your Roccat mouse.
@Hairy_Helicopter Thank you for taking the time to screen-share and I am glad we could resolve the issue for you. Thank you for looking into the drivers and finding a workaround.