Description of the issue:
I can’t receive ads, I’ve lost my pending BAT twice now, I can’t tip anyone, and my wallet seems to be in some kind of half-existing limbo state. A number of odd events preceded this issue, but I don’t remember the exact sequence of events, or which are relevant.
A few months ago, the Brave Rewards payout failed to go through, and I lost all of my pending tokens. I believe I updated the browser around this time. At some point shortly after that, I stopped receiving additional ads. Updating did not fix this, and I have not received ads for months now.
The Rewards page has said that I’ve had pending tokens to be paid out, but the payment never becomes available. Today, hoping to restore functionality, I tried to update the browser, and lost all of the remaining pending tokens.
If I go to the rewards page through the menu, it shows my wallet still has my BAT in it. However, if I touch the BAT icon on the right of the URL bar, it encourages me to join Brave Rewards as though I have not done so already. This behavior remains the same even if I’m on a page of a creator which I know can receive tips.
Ads are on, and all notifications from Brave are allowed within my phone’s settings. Location is not the issue, as I receive ads on my desktop as normal.
Checking chrome://rewards-internals reveals little. The General Info section shows the following:
Key info seed: Invalid
Wallet payment ID:
Wallet created:: 12/31/1969, 07:00:00 PM
Total balance BAT
External wallet info
Wallet status: Not connected
Clearly not functioning properly.
How can this issue be reproduced?
Can receive ads. Can claim new BAT. Can reclaim lost BAT. Can send tips to creators.
Brave Version( check
Brave 1.17.74, Chromium 87.0.4280.67
Mobile Device details
Android 9, Moto g(7), Build/PPOS29.114-134-14