Not getting "Direct Contributions"

Hello!

I am a brave publisher. I am getting “Contributions” as well as “Referral Promo Earnings” fine in my uphold wallet. The problem is there for “Direct Contributions” section.

In my Aug 2019-Sep 2019 statement, I have no “Direct Contributions” section.

In my Sep 2019-Oct 2019 statement, I have this mentioned:

Direct Contributions

The total amount of contributions which were sent directly to your Uphold account from a user with a Brave Rewards connected wallet.

DESCRIPTION AMOUNT
a…-…g.net 197.635674538796484728 BAT
a…-…g.net 197.635674538796484728 BAT
Total 395.271349077592969456 BAT

In my Oct 2019-Nov 2019 statement, I read:

Direct Contributions

The total amount of contributions which were sent directly to your Uphold account from a user with a Brave Rewards connected wallet.

DESCRIPTION AMOUNT
a…-…g.net 158.524685528410506322 BAT
a…-…g.net 158.524685528410506322 BAT
Total 317.049371056821012644 BAT

But I did not receive any of those payments.

I looked into history of my uphold transactions. I got the payments from other sections of the statements ok. As a matter of fact, I verified / connected my in-browser wallet with the uphold one between Aug-Sep statement and Sep-Oct statement.

What are those “Direct Contributions”? Why did they not arrive into my (verified, uphold-held) wallet? Could it be the case that they were deposited into the old in-browser wallet instead? :frowning:

Thanks, Herby

Bring up my post.

Could someone competent answer, please. What more data do you need in addition to what I provided?

Where to report if not here?

Thanks, Herby

@herby,
Hello! Sorry for the late response – I appreciate your patience. Would you mind DMing me the email you have associated with your Creators account so that I can take a look on the back end?