Not getting any Brave ads since APRIL

Brave Rewards Brave-Ads Support
1

Briefly describe your issue:

What Operating System and Brave version are you using (Menu --> About Brave)?

OS : Ubuntu 18.04.3 LTS , Brave version : 1.28.106

Is your browser wallet currently verified? (yes/no)

Yes

What date did you verify your wallet?

More than an year ago.

Have you been able to successfully receive payments in the past?

Yes

Are you using a VPN? (yes/no)

No

Are you in a supported region (see here for list of supported regions)?

Yes

1 Like
2

Hi @steeven . Can you help me out ?

3

Hi @Nickie, does this test work for you? https://support.brave.com/hc/en-us/articles/360058972091-Push-Notification-Test.

4

Hi @steeven . Yes. the test worked . One more thing I’m getting Sponsored background images and getting paid for it , but still I’m not getting any brave ads.

1 Like
5

omg, same
its been 6 months since i received an ad. Only sponsored images.
@steeven , the test works. I have raised many queries but no one responds. Please give a solution for me too! MacOS

6

Same issue here on Windows 10. I received my last ad on 11/10/2021. Same issues.

7

Hi, @steeven , same here. I haven’t received any rewards since July. I just noticed my wallet was disconnected for some reason. I’ve just reconnected, what can I do to received all the rewards I should have received since July?
Thank you.

8

Same for me, test works but no ads since mid November, can you help me?

9

Same here. Can your team actually help instead of staying silent?

10

Hello @steeven . Any updates ?

11

I am having the same issue and this test works for me. The issue is occurring on Brave for Android and Windows 10. I am set to receive up to 10 ads per hour on both, but I can’t remember the last time I seen an ad on either platform.

Having issues with rewards not transferring to Gemini, either.

Any help is much appreciated.

12

@Nickie can you DM me your wallet ID?

14

I’d sent across my wallet ID and some details you requested. Is there any update?

Cheers

15

This appears to be a widespread issue with no resolution.
I am wondering whether to ditch Brave and go back to Mozilla.
I’ve been waiting since last year for a fix and have made contact multiple times with no results.

16

Come on, just help the community, a lot of users are having the same problem, its been months regarding this, are you trying to be the worst supporter of all time? Is just a problem that you can’t fix? just answer the people please, thank you

17

If this is an issue for your Please DM with the following information:

  • Copy/paste your Wallet ID (found on brave://rewards-internals)

Thank you.