Not crediting estimated BAT for seen ads instantly

Brave Rewards
#1

Since one hour, I’ve opened all the ads that I get for my browser but the rewards (BAT) for watching them isn’t increasing.

Not getting Bat for seen ads.

Stats:

Brave 1.12.114 Chromium: 84.0.4147.135 (Official Build) (64-bit)
Revision c42bd09b3f24da1698d71d3b4f57402137163566-refs/branch-heads/4147@{#1102}
OS Linux

I was unable to see the auto update process by going to brave://settings/help as well.

@eljuno @steeven @Mattches

#2

do you have one profile or more ?

#3

Only one for this device :thinking:

#4

did you tried to close the brave and make sure it’s not running in the background or for easy restart your device ?

#5

does the ads show up in the reward settings or not and if yes does it show next to each one as view clicked dismissed or not there?

#6

@Rohit552,
You do not earn BAT from ads in real time – you are paid out on the 5th of every month.

#7

I checked the count of ads but not the list that they are listed exactly the way I got ads.

#8

What exactly I mean,

Once after seeing ads estimated bats value will be increased for a particular browser I have.

It’s not happening in my case. I’ve seen more than 5 ads but the amount of estimated BAT’s didn’t change.

#9

Then you may have encountered one of the issues the team is currently working to address:

I am seeing ads but they are not counting why?
#10

But this is not happen with me in the last week.

Due to some technical issues. I didn’t use pc for a pc.

#11

Hey @Mattches, so the ultimate solution for this is to send a DM to you attaching the logs from brave://rewards-internals ri8?

#12

No, please re-read the post in the link I just sent throughly.

1 Like
#13

they build new support system which has better way when the issue require sending the internal logs

so do not send it now wait till they build the new system

1 Like
#14

@Mattches @justsomeone1

thanks for the information.

Idk what should I do. Ads aren’t coming since 6th of this month for three of my devices I connected to uphold.

Now for another device, even after getting ads, its difficult to see the increase of estimated bats :-1:

#15

you welcome and according to the link they still working on it

so nothing we can do except waiting

#16

@Mattches so, won’t I receive estimated BAT for the watched ads even after fixing them?

I got more than 20 ads yesterday but the count of estimated bats didn’t move at all.

Hoping soon it will be fixed

#17

@Rohit552,
I’m not exactly in a place to make that promise – I can assure you that the team is doing everything they can to ensure that everyone gets the BAT they are rightfully due. More on this as I get more info – thank you for your patience.

#18

Thanks for the return. Hope you guys soon pave a great path for us.

As I see many sponsored background images in new tabs says they are paying us for allowing those background sponsored images. @Mattches can you tell us when,where and how much bat they offer?

hey ram :pray: :pray: