Not able to get my rewards

If i try to reclaim, the browser fails and gets down. If i try to verify my uphold account a message i shown (you have not enough bat for verify). So i cant verify because i have no enough bat, and i cant get my bat rewards. I use barve in all my devices, pc, smartphone, tablets… I have an old device with 50 bat blocked because is old…how i can get all my rewards…