No sound on selected videos or other multimedia from the web

Browser Support Desktop Support
25

So if something needs flash to play you, enable it it time?

26

No, this is the second option to choose (“ask first”). I have it completely disabled. I never got a question on any webpage about enabling Flash.

1 Like
27

Correct, so if something needs flash it wont play because you have it disabled. I on the other hand have “ask first” checked, so it asks me If I want to continue and enable flash. Some sound issues involve video/items that require flash.

28

Yes, if something absolutely requires Flash, I won’t see it, or there will be problems. But as far as I know Flash is old technology displaced by HTML 5, and I don’t use Flash in any browser and I have no problems. At least with YouTube videos.

Have you tried disabling this option and starting your Youtube links?

When I visit this site https://www.youtube.com/supported_browsers I have this picture

wlasciwa_przegladarka
wlasciwa_przegladarka1277×612 41.8 KB

“Excellent choice! Your browser is up to date” and so on. Do you also have this message?

29

Thanks. Yes I have I tried most if not all of the settings in different states. i,e on/off . Restarting the browser each time and it made no difference. Also it is not just videos from YouTube. For example there are videos from users on Twitter where some work and some do not.

I do get that same message you get when I visit the link you posted.

I wonder if it has something to do with CODECS???

This topic has been discussed here before and has never reached a resolution. My take is that this occurred when I upgraded to the current version. Video sound always worked before that in the older version.

I really believe there is something in the code that is causing this to happen.

For one video to work from the same site and same user (as in the examples I posted) and the fact that I have sound on system files on the PC to me indicates it’s on the Brave end.

30

This should not have anything to do with codecs, but if you wanted to try, I have the codec package installed on this page https://codecguide.com/download_k-lite_codec_pack_standard.htm

Have you tried to uninstall the browser, remove everything associated with it from the system and reinstall and start with a new user profile? It’s worth doing especially when everything worked on the old version

31

Have uninstalled the Browser and that did not change anything.

Thanks

32

Yes, but in addition to uninstalling, it could be helpful to delete this directory manually:
C:\Users\ you_login \AppData\Local\BraveSoftware\Brave-Browser\User Data

And then clean installation.

33

OK, do I lose bookmarks and other items if I do?

34

Most likely yes. Bookmarks can be exported.

35

@ChrisWS I’ve just read this post just now. If you’re using Windows, you probably muted the Brave Browser, possibly by accident.

Open the Brave Browser, play anything on YouTube, then right click on speaker on Task Bar then open Volume Mixer and check if Brave Browser is muted. It should look something like this.

Capture_1 Capture_2

36

No because if you read early posts only some videos have no sound and all other sound on the PC is fine, i.e sound is not muted in any application. Thanks
From earlier post:

  1. Does not happen on all sites or even different videos within the same site. For example here are two videos where sound does not work on one and works on the other (from same user)

https://www.youtube.com/watch?v=s41_-qsmA7s (sound DOES NOT work on Brave but does work on other browsers)

https://www.youtube.com/watch?v=wiqUrzzHszI (sound DOES work on this one)

37

@ChrisWS,
When you go to un/reinstall, if you want to keep your data, first make a safe copy of the C:\Users\ [YourUserName]\AppData\Local\BraveSoftware\Brave-Browser\User Data\Default directory. Then, when you have a fresh installation, just copy/paste/replace that directory created in the new installation with the saved copy you have. So:

  1. Make safe copy of browsing profile (C:\Users\ [YourUserName]\AppData\Local\BraveSoftware\Brave-Browser\User Data\Default)
  2. Uninstall the browser – ensure you elect to delete any associated browsing data at the Windows uninstall prompt.
  3. Once done, install Brave again.
  4. Once installed, make sure all Brave windows/processes are closed. Return to C:\Users\ [YourUserName]\AppData\Local\BraveSoftware\Brave-Browser\User Data\Default and replace this folder with the saved copy you made in step 1.
1 Like
38

That said, @ChrisWS (and anyone else with this issue), can you try the solution that worked for this user here and see if it resolves the issue for you as well?

39

I will try this next. Thanks.

40

I have never had Chrome on my PC. I can download the browser and see if that works… Can I ask what the rationale is for this option? The reason I ask is that I have tried it several different browsers: Opera, IE, Sea Monkey etc and there is no issue with sound in those browsers.

Thanks

41

@ChrisWS,
The rationale is to eliminate possible causes. Since both Brave and Chrome run on Chromium, if you were able to hear audio on Chrome but not Brave, for example, it would likely point to an issue with Brave itself.

Ideally the solution in the above linked thread would eliminate the need to download anything.

:point_up_2: Have you tried this solution yet?

42

I did try that, here is my earlier response to someone on 2-14

“Thanks for the info. I did go into the CP and the box was already unchecked. So I checked it and restarted the browser and still no sound from selected videos. I then unchecked and restarted and again no sound from selected video:”

Looks like I am at downloading the Chrome Browser.

BTW what is Chromium? You said Both Brave and Chrome run on it.

Thanks

43

@ChrisWS,
Can I see a screenshot of what you see when you go to windows settings --> sound --> advanced sound options --> app volume and device preferences?

44

Yes, here you go

yui