No rewards of the month

Briefly describe your issue:
my brothers first payment from last month didnt come through, he has 3 profiles and at non of them he got a claim button
What Operating System and Brave version are you using (Menu --> About Brave)?

Version 1.32.115 Chromium: 96.0.4664.93 (Official Build) (64-bit)

Version 1.34.57 Chromium: 96.0.4664.93 (Official Build) beta (64-bit)

Version 1.35.17 Chromium: 97.0.4692.36 (Official Build) nightly (64-bit)

Is your browser wallet currently verified? (yes/no)
No to all of them
What date did you verify your wallet?

Have you been able to successfully receive payments in the past?
No it was his first month.

Are you using a VPN? (yes/no)

Are you in a supported region (see here for list of supported regions)?

Does your device pass the SafteyNet check (Android only)?

Have you manually turned off Auto-contribute on all of your devices linked to Uphold??

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