No response to email about my bat disappear for no reason in my creator account

Hello Why you supports you ask me the information to solve my problem but then you do not answer but the worst my problem is still not resolved
I have already sent several times by mail the information of my account that you have requested and you do not answer otherwise another support responds and asks me again the information.

Hi @LIVAH - please see my DM reply and refrain from opening a new ticket. Thank you.

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